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MT time September 14th, 19:31 (ie 00:31, September 15th, Beijing time), due to core network router failure causing the data transmission of customers of global financial institutions using Equinix NY4 to be suddenly interrupted, and also caused OCN customers can’t trade for a period of time. Equinix New York has fixed it immediately, and repaired it at 21:35 on September 14th, MT time (ie, resumed trading at 02:35 on September 15th, Beijing time).
If there is any loss to the customer affected by the transaction during the interruption period, please send the account number, order number and loss to the OCN official customer service email address: email@example.com. before 12:00 on Monday, September 17th. As this event affects the global financial customers who use the Equinix NY4 server, the coverage is relatively wide and the processing time may be long. The platform will start processing immediately after receiving the information, and the processing will be completed within two working days after confirmation, and feedback will be given.
The feedback rules and platform processing schemes for different trading issues are as follows:
1. You can’t log in to close the position: please set the customer account number, order number, preset time and price (requires local time or platform time), if there are screenshots or videos, please note in the email. Helps improve the efficiency of our acceptance.
2. Other situations: Please provide a brief description of the specific objective loss.
3. some situations may require you to provide a local log, please check frequently your email.
4. The closing price will be settled according to the current quotation, and the customer does not have to bear the loss after that time.
5. The platform will check the login record and related historical operations according to the situation provided by the customer, and give the immediate reply and processing.
For the most swift processing, please send your feedback email to OCN official customer service email address:firstname.lastname@example.org.
High risk investment
Foreign exchange and CFD transactions refer to high risk margin trading, which is only applicable to individuals and institutional investors who are able to bear the risk of loss. Before you make a decision, you should consider your investment objectives, financial situation, experience level, risk tolerance, etc. Our site is for your reference only, do not consist any suggestions. You should be familiar with all the risks of margin trading, and make prudent investment decisions independently. If you have any questions, please consult professional advice.
Margin and leverage
Origin ECN can provide up to 400:1 leverage foreign exchange accounts, but high leverage means high profitability and high risk, small price floating may cause large fluctuations in the net asset account, so there is the possibility that you leverage trading loss part of or all of your initial amount. Therefore, should be based on your ability to bear the risk of investment.
The transaction carried out by network has a certain risk, but not including the Internet system failure, software or hardware failure and other force majeure factors. Origin ECN cannot control your device, herein specific claim that in the process of transaction , if there are network connection ,speed problem, login failure or other problems, Origin ECN will not responsible for network trading losses produced by client. At the same time, we will continue to optimize our network environment and servers, and strive to provide you with a good trading environment.
All of the opinions, news, analysis, price or other information is provided from site only for the general market commentary, which did not constitute any investment advice, or induce. You will not be held responsible for Origin ECN for the results of direct or indirect reference to such information, including (but not limited to) profits or losses.
Origin ECN has taken reasonable steps to ensure that the information on this site is correct. The content of the web site may change at any time without notice. You can legally use the site, but not unauthorized use, interference, destruction, disruption; attack any part of the site.
You may receive a phone call for a temporary notice that requiring a substantial increase in margin to maintain your position. If you do not meet the margin requirements within a stipulated time, your position will be flat and you will bear the losses that incurred.
To ensure client rights, Origin ECN will not provide hosting account service and financial advice. Because of the risk of foreign exchange market, all the clients in Origin ECN are required to operate their own trading accounts; their accounts cannot operate by others.
If client insists, Origin ECN will consider as client trades by himself. Any loss arising from the client account shall be borne by the client himself. Origin ECN will not cooperate with any financial institutions, Origin ECN employees and agents are not allowed to operate the client’s account.
EA Documentary Transaction
All EA contains uncertainty, therefore if you choose an EA documentary transaction, please be responsible the risk yourself. Origin ECN will remain neutral that client is using (Expert Advisors) automatic trading program, Origin ECN will not recommend any EA to you. At the same time, the EA transaction caused by the position problems, open or close, no matter what kind of circumstances, Origin ECN will not assume any responsibility.
Slippage refers to the differences and the deviation between the actual transaction price and setting price, usually occurs with major news events, or market re-opened, or when there is a change in the price quotation of order that sending to bank or broker in this period of time, price gap may occur and you may deviated from the original default price. This situation may bad for you (slippage is away from your point of view), and also be in your favor (slippage direction is close to your asking price).
Slippage cannot be avoided and predicted. In the real market, we cannot control the price, it is impossible to predict the next price and give the scope of slippage. Therefore, Origin ECN does not assume any loss or compensation caused by slippage or flat because of market gap.
Price gap usually have two kinds of cases:
1. There is an abnormal distance between the previous price and next price, this situation we call it “Price Gap”, same with the “gap” that we can observe with the figure on left.
2. In same minute, price have great changes, the figure on the right shows although the gap is not visible, there is still a price gap in the market.。
Price gap is familiar with spread widening , both occur easily when major financial data are published or there are unexpected news events , such as nonfarm payrolls, US interest rate resolution, as well as weekend market closing and Monday opening, etc..
Influence of Price Gap:
Therefore, Origin ECN is responsible and necessary to remind you should fully understand the market risks and prudent to invest according to self-financial condition and trading experience. Slippage or liquidation caused by the market gap, Origin ECN does not assume any responsibility.
Origin ECN as an STP-ECN platform, we provide our client with floating spread transaction; you can view our current basic information about floating spread of trading products via Origin ECN web site. However, in some specific situations, the average spread of trading products may higher than usual, we call it spread expansion.
Many banks and trading institutions stop the offer and trading for the purpose of risk management in the case of opening or risk events, so that the flow of the liquidity offer source is smaller, and accordingly the spread of Origin ECN is expanded on the premise of offer from a very small number of banks.
Why spread widening exists?
During to the high risk events or market opening period, plenty of banks and trading institutions in order to stop the quotation and trading for risk management, thus cause price source flow of liquidity becomes smaller. Under the premise with few quotations from banks, the spread in Origin ECN will be widened.
The time of spread expansion generally focuses on:
a. Within 5 minutes while suspending at weekends and opening on Monday.
b. Occurrence of important data or major news.
Possible influence of spread expansion on trading:
a. Liquidation of hedge account. (For lack of the available margin of clients, the spread expansion will result in the reduction of net value and excessively low proportion of margin. When the net value is reduced to 100% of the margin, the system will carry out the forced liquidation for the client position. During this process, the decrease in funds after liquidation of clients will be caused along with the slippage.)
b. Asymmetric transaction of stop profit and stop loss points in view of the hedge. (Due to the large spreads of the ask price and bid price, the transaction price of ask and bid will have great difference.)
Thus, Origin ECN reminds the clients with frequent hedge trading of reserving the sufficient margin trading during the process of trading, in case that the net value is lower than 100% of the margin and accordingly results in liquidation.
This phenomenon is the general phenomenon of market trading, so Origin ECN strongly recommends the clients to carefully read the risk instructions, understand the real market conditions and then choose trading. Otherwise, Origin ECN Markets will not bear any responsibility and even will not pay any compensation for the slippage transaction or liquidation due to spread expansion of the objective market in the particular cases.
Risk Disclaimer：Forex margin trading carries a high level of risk to your capital, may not be appropriate for all investors. Investors shall carefully consider your financial condition and affordability before trading any financial product. Trading could lead to profits as well as loss of your investment capital, you may lose all your initial invested capital. Please ensure you've read all the risk warning before trading.